Terms and Conditions
Company
Group PZ s.r.o.
Company ID (IČO): 088 64 471
Registered office: Daliborova 432/3 , Mariánské Hory, 709 00 Ostrava
Registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, File No. 81113
(hereinafter referred to as the “Seller”)
for the purpose of selling goods through the e-shop www.teverun-europe.com (hereinafter referred to as the “E-shop”).
Business premises of the Seller: Daliborova 432/3, Mariánské Hory, 709 00 Ostrava
Contact details: e-mail: sales@teverun-europe.com, tel.: +420 736 697 251
1. BASIC PROVISIONS
1.1. These General Terms and Conditions (hereinafter the “Terms”) govern the mutual rights and obligations of the Seller and the buyer (hereinafter the “Customer”) when concluding a purchase contract through the E-shop (hereinafter the “Contract”).
1.2. The provisions of the Terms form an integral part of the Contract. Deviating arrangements in the Contract shall prevail over the provisions of these Terms.
1.3. These Terms and the Contract are concluded in the Czech language.
1.4. The provisions in Article 6 of these Terms relating to defective performance and warranty rights shall apply only if the Customer is also a consumer within the meaning of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”). If the Customer is not a consumer, such Customer shall acquire rights from defective performance only to the extent and under the conditions set forth in the Civil Code.
2. USER ACCOUNT
2.1. The Customer may register on the E-shop and thus create their user account, through which they may, in particular, conclude the Contract (hereinafter the “User Account”).
2.2. When creating a User Account, the Customer is obliged to provide truthful information, in particular name, surname, date of birth, address, e-mail, and telephone number. The User Account will be linked to the e-mail address entered by the Customer.
2.3. The password to the User Account is known only to the Customer. If the Customer forgets or loses the password, they may click on the “Forgotten password” option when logging into their User Account. Subsequently, the Customer will receive instructions to create a new password at their e-mail address.
2.4. The Customer is responsible for their User Account and is not entitled to allow other persons to access it. If the Customer discloses, intentionally or negligently, login credentials to a third party and the account is misused, the Customer bears responsibility for such misuse.
2.5. If the Customer believes their User Account has been misused or may be misused, they must immediately notify the Seller, who will block the User Account.
2.6. If the Customer does not log in to their User Account for more than three years, the Seller is entitled to delete it after prior notice.
3. CONCLUSION OF THE CONTRACT
3.1. If the Customer is interested in purchasing goods displayed on the E-shop, the Customer clicks on the “Add to cart” button (hereinafter the “Order”). Before adding goods to the virtual cart, the Customer may configure certain parameters (e.g., color, additional battery). The Customer then selects the payment method and delivery method.
3.2. By placing an Order, the Customer agrees to the use of remote communication means in concluding the Contract. Costs incurred by the Customer in using such means shall be borne by the Customer. These costs do not differ from the standard rate.
3.3. Before submitting the Order, the Customer can check and modify the data entered. The information provided by the Customer is considered correct by the Seller. To properly submit the Order, it is necessary to complete all required information and confirm that the Customer has read these Terms and the Privacy Policy. The Order is sent to the Seller by clicking on the “Complete order with payment obligation” button.
3.4. Immediately after receiving the Order, the Seller sends the Customer confirmation of its receipt and a summary, including delivery and personal data, to the Customer’s e-mail address provided when placing the Order. The Contract is concluded upon delivery of this confirmation.
3.5. If the Seller cannot fulfill any requirement stated in the Order, the Seller shall send the Customer an amended offer to their e-mail. The amended offer is considered a new proposal, and the Contract is concluded when the Customer confirms acceptance by e-mail.
3.6. All Orders received by the Seller are binding. The Customer may cancel the Order until they receive confirmation of receipt by the Seller. Cancellation can be made by phone or e-mail using the Seller’s contact details stated in these Terms.
3.7. In the event of an obvious technical error on the Seller’s part in indicating the price on the E-shop or during the ordering process, the Seller is not obliged to deliver the goods at such an obviously incorrect price, even if the Customer has received automatic confirmation of receipt of the Order. The Seller shall inform the Customer without undue delay and send an amended offer. The amended offer shall be considered a new proposal, and the Contract is concluded by the Customer’s acceptance.
4. PRICE OF GOODS, COSTS, PAYMENT AND DELIVERY TERMS
4.1. The price of goods is always stated for each item, including value added tax (hereinafter the “Price of Goods”). The Price of Goods does not include shipping and handling costs, which vary depending on the method of delivery and payment selected by the Customer. The Customer will be informed of these costs, which must be paid together with the Price of Goods, no later than when choosing the delivery and payment method, i.e., before submitting the Order. The stated delivery and payment options and the related costs apply only for deliveries within the Czech Republic. If the Customer wishes delivery abroad, they must contact the Seller before placing the Order to agree on the procedure and shipping costs.
4.2. If the Customer receives a parcel that is visibly damaged, they must notify the carrier before accepting it. If the packaging shows signs of tampering, the Customer is not obliged to accept such a parcel.
4.3. Prices of goods remain valid as long as they are displayed in the online store. This provision does not preclude the conclusion of a Contract under individually agreed conditions.
4.4. The Customer may pay the Price of Goods and delivery costs under the Contract in the following ways:
a) in cash at the Seller’s business premises;
b) by bank transfer to the Seller’s account no. 2201756049/2010, maintained with Fio banka;
c) cash on delivery upon receipt;
d) by credit card through the Mollie payment gateway;
e) via a loan provided by a third party.
4.5. If the Customer selects bank transfer, the Seller will send payment details (account number, variable symbol, and amount due) by e-mail after receiving the Order. After the funds are credited to the Seller’s bank account, the Seller will send confirmation of the Order.
4.6. If payment is made via the payment gateway, the Customer will be redirected to the payment gateway and shall follow the instructions of the respective payment service provider.
4.7. If payment is made cash on delivery, the Customer shall pay the purchase price to the carrier.
4.8. In the case of cash payment or cash on delivery, the purchase price is due upon receipt of the goods. In the case of bank transfer, the purchase price is due within 7 days of the conclusion of the Contract. Until full payment is received, the Seller is not obliged to dispatch the goods.
4.9. The goods remain the property of the Seller until full payment of the purchase price and associated delivery costs.
4.10. If the Seller requires a deposit (e.g., due to the high price of the goods), the Customer will be informed during the ordering process. The Seller will issue a proforma invoice and send it to the Customer’s e-mail. If the Customer fails to pay the deposit within five (5) days of sending the invoice, it constitutes a material breach of the Contract, and the Seller has the right to withdraw. The deposit will be set off against the final purchase price.
4.11. If the Seller is obliged to deliver goods to the place specified by the Customer in the Order, the Customer must accept delivery. If repeated or alternative delivery is required due to reasons on the Customer’s side, the Customer shall bear the associated costs.
4.12. The Seller undertakes to deliver the goods to the Customer no later than 30 days from the conclusion of the Contract unless otherwise agreed in the ordering process.
5. WITHDRAWAL FROM THE CONTRACT
5.1. The Customer – consumer has the right to withdraw from the Contract without giving any reason within fourteen (14) days from the date of receipt of the goods, or from the receipt of the last item if several goods are delivered separately, from receipt of the last part of a delivery consisting of several items, or from the receipt of the first delivery in case of regular delivery agreed in the Contract.
5.2. The Customer cannot, among other things, withdraw from the Contract:
a) for the provision of services, if performed in full; in case of paid performance, only if it began with the consumer’s prior explicit consent before the expiry of the withdrawal period and the consumer was informed beforehand that the right to withdraw is lost upon full performance,
b) for the supply of goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control,
c) for the supply of goods made to the consumer’s specifications or clearly personalized,
d) for urgent repair or maintenance carried out at the consumer’s request at the consumer’s premises; this does not apply to additional repairs or supply of goods other than spare parts necessary for repair or maintenance,
e) concluded at a public auction.
5.3. To meet the withdrawal deadline, the Customer must send the notice of withdrawal before the expiry of the withdrawal period.
5.4. The Customer may use the sample withdrawal form provided by the Seller. The withdrawal notice must be sent to the Seller’s e-mail or postal address specified in these Terms. The Seller shall promptly confirm receipt of the withdrawal form.
5.5. A Customer who has withdrawn from the Contract must return the goods without undue delay, no later than 14 days from withdrawal. The period is met if the Customer sends the goods before expiry. The Customer bears the cost of returning the goods, even if the goods cannot be returned by ordinary post.
5.6. If the Customer withdraws from the Contract, the Seller shall refund all payments received, including delivery costs, without undue delay, no later than 14 days after withdrawal, by bank transfer to the account provided by the Customer. A different refund method is possible only with the Customer’s consent and without additional costs.
5.7. If the Customer selected a delivery method more expensive than the cheapest offered, the Seller will refund delivery costs corresponding only to the cheapest offered method.
5.8. The Seller is not obliged to refund before receiving the goods back or proof of dispatch, whichever occurs first.
5.9. The Customer must return goods undamaged, unused, and clean, preferably in the original packaging. The Seller may set off compensation for damage against the refunded amount.
5.10. If the Customer received a gift together with the goods and withdraws from the Contract, they must also return the gift. The gift agreement is subject to a resolutive condition in this case.
5.11. This Article applies only if the Customer is a consumer.
6. RIGHTS FROM DEFECTIVE PERFORMANCE
6.1. The Seller is liable to the Customer that the goods are free from defects upon receipt. In particular, the Seller warrants that at the time of receipt:
a) the goods correspond to the agreed description, type, quantity, quality, functionality, compatibility, interoperability, and other agreed properties,
b) the goods are suitable for the purpose required by the Customer and agreed by the Seller, and are supplied with agreed accessories and instructions including assembly or installation manuals,
c) the goods are suitable for their usual purpose, in accordance with third-party rights, laws, technical standards, or industry codes,
d) the goods in quantity, quality, durability, functionality, compatibility, and safety correspond to the usual properties of goods of the same type that the Customer may reasonably expect, also considering public statements made by the Seller, in particular in advertising or labeling.
6.2. If a defect becomes apparent within one year of receipt, the goods are presumed to have been defective at receipt, unless the nature of the goods or defect excludes this. The Customer may claim a defect that appears within two years of receipt. If claimed in time, the period under Section 2165 (1) of the Civil Code does not run while the Customer cannot use the goods.
6.3. For used goods, the defect liability period is shortened to one year.
6.4. The above applies only to Customers acting as consumers. For Customers acting as businesses, the Seller is liable only for defects existing at the time of receipt. Such defects must be claimed without undue delay, no later than 12 months after receipt.
6.5. The Seller is not liable for defects of which the Customer knew or must have known given the circumstances, or for defects caused by the Customer.
6.6. In the event of a defect, the Customer may request:
a) delivery of new goods without defects, or
b) repair of the goods.
The Seller may refuse if remedy is impossible or disproportionately costly, considering the defect’s significance and the value the goods would have without the defect.
6.7. The Customer – consumer is entitled to demand a reasonable discount or withdraw from the Contract if:
a) the Seller refuses or fails to remedy the defect under Section 2170 of the Civil Code,
b) the defect appears repeatedly,
c) the defect constitutes a substantial breach of Contract, or
d) it is clear from the Seller’s statement or circumstances that the defect will not be remedied in time or without significant inconvenience to the Customer.
7. WARRANTY
7.1. In addition to statutory rights from defective performance, the Seller provides the Customer with a warranty for the goods for a period of 24 months from the date of purchase. For scooter batteries, the Seller provides a warranty of 12 months from the date of purchase (hereinafter the “Warranty”). By granting the Warranty, the Seller undertakes that the goods will be fit for normal use for a certain period or will retain their usual properties.
7.2. The Warranty does not cover normal wear and tear of the goods (or their parts or the battery) caused by regular use (e.g., brake pads, brake shoes, tires, suspension components, tubes, etc.), or damage caused by the Customer or external circumstances. The Warranty also does not cover defects or damage resulting from failure to follow the user manual. The Warranty is void if the goods (or battery) have been tampered with, whether professionally or unprofessionally.
7.3. The Warranty further does not cover the following defects:
a) Defects caused by mechanical, thermal, or chemical damage or by water;
b) Damage caused by malfunction of the Customer’s electrical network used for charging;
c) Damage caused by overloading the goods beyond the operational standards in the manual;
d) Damage caused by using inappropriate materials;
e) Damage caused by failure to follow the recommended maintenance schedule;
f) Damage caused by repairs or activities performed by persons other than the Seller or its authorized agents;
g) Damage caused by modifications, design changes, parameter changes, disassembly, or similar activities;
h) Reduction of scooter range due to natural battery wear or use in temperatures below 5°C;
i) Damage caused by use of the scooter contrary to recommendations, intended purpose, or the manual;
j) Short circuits caused by incorrect charging or faulty electrical installation;
k) Damage caused by external forces or events such as floods, fire, hail, lightning, natural disasters, radiation, magnetic fields, chemicals, or mechanical impact;
l) Improper transport, storage, cleaning, or maintenance.
7.4. The Warranty does not cover reduction of range or maximum speed caused by external factors such as rider weight, riding style, terrain, surface type, temperature, or weather conditions.
7.5. The Warranty does not cover damage occurring during transport.
7.6. Claims under the Warranty are subject to Articles 6.6 and 6.7 of these Terms.
8. CLAIMS PROCEDURE
8.1. This section applies to exercising rights from defective performance and Warranty claims.
8.2. The Seller is obliged to accept claims at any business premises where it is possible, or at the registered office. A staff member authorized to handle claims must be present during opening hours. If the goods are sent by post, the Customer must include a detailed description of the defect and its manifestation, or use the form on the E-shop. The Seller must issue a written confirmation stating when the Customer made the claim, its content, the requested method of resolution, and confirmation of the date and method of resolution, including confirmation of repair and its duration, or written reasons for rejection.
8.3. The Customer must prove entitlement to make a claim, in particular by presenting the sales receipt, confirmation of liability for defects, warranty card, or other credible evidence. Claims cannot be made for defects previously claimed if a discount was granted.
8.4. The Customer must deliver the goods in a clean condition so the Seller can assess the defect. Otherwise, the Seller may charge the Customer for cleaning.
8.5. The Customer must deliver the goods with all equipment necessary for proper operation (manuals, software, accessories – charger, cables, keys, NFC) and with a legible serial number.
8.6. When lodging a claim, the Seller shall issue a written confirmation stating the date, content of the claim, requested method of resolution, and Customer’s contact details.
8.7. Claims, including defect removal and informing the Customer – consumer, must be resolved without undue delay, no later than 30 days from lodging, unless agreed otherwise. Failure to meet this deadline constitutes a material breach of the Contract and the Customer – consumer may withdraw or demand a reasonable discount. The Seller must issue written confirmation of resolution, repair, or rejection.
8.8. For Customers who are not consumers, the Seller undertakes to resolve claims within 90 days from receipt.
8.9. The Customer must collect the claimed goods within 30 days from the latest possible resolution date. After this period, the Seller may charge storage fees or sell the goods at the Customer’s expense, provided the Customer was warned and given an additional deadline.
8.10. In case of a justified claim, the Customer has the right to reimbursement of reasonable costs incurred in connection with the claim. This right must be exercised within one month after expiry of the warranty or liability period. For justified claims by non-consumers, reimbursement of shipping costs is limited to the Czech Republic and Slovakia.
8.11. The method of resolving the claim is chosen by the Customer.
9. INFORMATION DUTIES
9.1. The Seller informs the Customer that:
a) the Customer bears their own costs of using means of remote communication (internet, phone), which do not differ from the standard rate;
b) for out-of-court complaint resolution, the Customer may contact the Seller at sales@teverun-europe.com; the Seller shall promptly confirm receipt and later provide the resolution outcome by e-mail;
c) the Customer has the right to out-of-court dispute resolution; the competent body is the Czech Trade Inspection Authority (www.coi.cz);
d) information about the Contract will be stored electronically by the Seller; these are not publicly accessible; upon request, the Seller will send the Customer the information and documents;
e) the Contract can be concluded in the Czech language;
f) the Seller is not bound by any code of conduct within the meaning of Section 1826 of the Civil Code.
10. FINAL PROVISIONS
10.1. The Terms may need to be amended from time to time. If the Seller considers it necessary, an updated version will be issued. The Contract is governed by the Terms effective on the date of its conclusion.
10.2. Should any provision become invalid or ineffective due to legislative changes or otherwise, the remaining provisions remain valid, unless inseparable from the rest.
10.3. All contractual relations between the parties are governed by the laws of the Czech Republic, and any disputes shall be resolved by the competent courts in the Czech Republic.
10.4. For out-of-court consumer dispute resolution, the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs is competent.
10.5. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes.
10.6. Supervision over personal data protection is exercised by the Office for Personal Data Protection.
10.7. The Seller is authorized to sell goods based on a trade license. Trade licensing supervision is carried out by the competent trade office.
10.8. Personal data protection is governed by the Privacy Policy, which forms an integral part of these Terms.
THESE TERMS AND CONDITIONS ARE VALID AND EFFECTIVE AS OF 23.9.2024.